Case file
Posted by PetitionFox
Published 29 Sept 2026 · from surya’s post on X
● Awaiting reply
Refunds
MakeMyTrip Deducted ₹633 From a Refund After Akasa Air Cancelled a Delhi–Ayodhya Flight
A passenger says he paid ₹4,064 for a flight the airline then cancelled, and was refunded ₹3,431 with ₹633 withheld.
Summary
Surya says he booked a New Delhi to Ayodhya flight through MakeMyTrip for ₹4,064, and that after Akasa Air cancelled it his refund came to ₹3,431, with ₹633 deducted. He has asked MakeMyTrip to explain the deduction and refund the full amount.
Whose case this is
S
surya
@smaakash on X · 29 Sept 2026
Evidence checked
Compiled by PetitionFox from a public post on X. We checked the reference numbers against the documents attached to it, archived the original, masked the identifiers and invited MakeMyTrip to respond. The account of what happened is surya’s; the documentation is ours.
The original post on X
S
surya@smaakash · 29 Sept 2026
@makemytrip @AkasaAir I booked a flight through MMT for ₹4064 but the airline cancelled the flight. Now I'm being refunded only 3431 leaving a 633 deduction Why am I being charged for a cancellation that was not my fault? Please provide a clear explanation and refund the full
ArchivedSnapshot held on file
Evidence on file
Record6 references
Refund request referenceM****V
Paid for the booking₹4,064
Deducted from the refund₹633
Refund processed₹3,431
Refund request raised26 Sept 2026
FlightNew Delhi (DEL) 09:45 to Ayodhya (AYJ) 11:15, Akasa Air, 28 October 2026, booked through MakeMyTrip
Reference numbers are partly masked so the record can be checked without letting anyone impersonate the complainant.
How long has this MakeMyTrip refund been pending?
Flight booked through MakeMyTrip on an Akasa Air service from New Delhi to Ayodhya scheduled for 28 October 2026, paid ₹4,064
Airline cancelled the flight, according to the complainant
26 Sept 2026
Refund request raised on MakeMyTrip for the cancelled flight, reference M****V
26 Sept 2026
MakeMyTrip's refund summary shows ₹4,064 paid, ₹633 in total deductions and ₹3,431 processed as the refund
29 Sept 2026
Complaint posted publicly on X, tagging MakeMyTrip and Akasa Air, asking why a cancellation charge applies when the airline cancelled the flight
Today
3 days on, the case is still open.
How this case was compiled
Sourced from a public post on XPosted 29 Sept 2026
Archived the originalSnapshot held on file by PetitionFox
Logged 6 references from the documentsrefund request reference, paid for the booking, deducted from the refund, refund processed
Masked identifiersReference numbers are partly hidden; surname shortened
Invited MakeMyTrip to respondNotified 29 Sept 2026 via email to its grievance officer
PetitionFox only compiles a case when the documents attached to it carry the reference numbers it describes.
Has MakeMyTrip responded?
No response yet 7 days left in the reply window
MakeMyTrip was notified on 29 Sept 2026 via email to its grievance officer and invited to respond. Any reply is published here in full, unedited.
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Is this a pattern at MakeMyTrip?
0 resolved · 0 answered by MakeMyTrip
1 case against MakeMyTrip on PetitionFox
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0 received a reply · 0 resolved · 1 posted by PetitionFox
Same thing happened to you?
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Questions people ask about MakeMyTrip refund complaints
What is this MakeMyTrip complaint about?
A passenger says he paid ₹4,064 for an Akasa Air flight from New Delhi to Ayodhya booked through MakeMyTrip, that the airline cancelled the flight, and that his refund was ₹3,431 with ₹633 shown as deductions. He has asked for the full amount and an explanation.
How much was deducted from the refund?
The MakeMyTrip refund summary shows ₹4,064 paid, ₹633 in total deductions and ₹3,431 processed as the refund, against refund request M****V raised on 26 September 2026.
Can money be deducted when the airline cancels the flight?
Under India's DGCA rules on refunds, a passenger is entitled to a refund of the fare and the statutory taxes when an airline cancels a flight, and airline cancellation charges are not applicable. Booking platforms may separately retain their own convenience or service fee, which is why the breakup matters. What the ₹633 covers here, and who retained it, is what MakeMyTrip is invited to explain.
Has MakeMyTrip responded to this complaint?
PetitionFox has invited MakeMyTrip to respond publicly on this case file. Its current reply status is: MakeMyTrip was invited to respond on 29 Sept 2026. It has been open 3 days.. Any response is published here in full.
How do I dispute a refund deduction on a cancelled flight?
Ask the platform in writing for the deduction breakup against your refund reference, and ask the airline to confirm what it refunded to the platform. Keep the booking confirmation, the cancellation message and the refund summary. If it stays unresolved, you can raise it with the National Consumer Helpline (consumerhelpline.gov.in), on the DGCA's AirSewa portal for the airline's part, and through e-Daakhil for the consumer commission.
1
case against MakeMyTrip on record