FabIndia not processing refund even after 7 days

I am writing this to formally document and publicly record my deeply frustrating experience with FabIndia's customer service and refund process.

🧾 WHAT HAPPENED:

I placed an order for a shirt on FabIndia. Upon delivery, I found the size to be larger than needed and immediately initiated a return request for a smaller size. The item was picked up the very next day after delivery — in perfect condition, as received.

FabIndia's customer care confirmed:
✅ Receipt of the returned item
✅ Successful quality check of the returned product
✅ Assured me of an immediate refund

❌ THE PROBLEM:

Despite these confirmations, no refund was processed even after a full week. I repeatedly contacted FabIndia — both via email and telephone — only to receive vague reassurances that my refund would be processed "within a week." Each interaction yielded nothing but empty promises.

After multiple follow-up calls and emails over 10 days, the refund was finally processed — but only after significant effort and persistent follow-up on my part.

😔 THE IMPACT:

This prolonged, unnecessary ordeal caused me considerable mental agony and distress. As a consumer, I fulfilled every obligation promptly — returning the item the very next day. FabIndia, however, failed to honour its commitment in a timely manner, forcing me to repeatedly chase what was rightfully mine.

📌 WHY I AM POSTING THIS:

I am documenting this publicly so that:
1. Other consumers are aware of FabIndia's refund practices
2. FabIndia is held accountable for its customer service failures
3. This serves as a formal record of the deficiency in service, which I reserve the right to escalate to the appropriate Consumer Forum under the Consumer Protection Act, 2019

A brand of FabIndia's standing must do better. Prompt refunds are not a favour — they are a consumer right.