A petition to
Zomato: Enforce strict packaging standards and provide instant refunds for severely spilled food.
Started by Sabyasachi C.
· 1d ago
The ask
Process an immediate full refund of ₹1100 for the completely destroyed order. Enforce strict, mandatory spill-proof packaging guidelines (like sealed containers) for all restaurant partners on the platform. Implement a transparent, instant refund policy for orders where customers provide clear photographic evidence of severely spilled or inedible food.
My family ordered food worth ₹1100 on Zomato at 11:30 PM after returning tired from the hospital. When the order arrived, it was completely ruined. The Butter Chicken and Paneer Masala containers were leaking everywhere, the Raita was upside down, and the Butter Naan was entirely soaked in gravy. Not a single item was edible. After spending ₹1100, all four of us had to sleep hungry. Customers pay extra for packaging and delivery, but are frequently handed completely destroyed meals due to cheap containers and careless handling. We are left to bear the financial loss and the frustration of going hungry after a long day.
Recent signers
Showing 5 of 5-
Sujit N. 11h ago
"I have seen issues like this with zomato, blinkit and also other quick commerce apps. This is much needed genuine ask."
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Pratyush J. 4h ago
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Ratnesh N. 19h ago
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Vinay K. 20h ago
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vishal M. 20h ago
